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Tnh nang m?i trong Windows 7 - Probelm Steps Recorder

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    Posted: 14 April 2009 at 12:48

C v? nhu Microsoft dang ti?n g?n t?i m?t s? th? r?t h?p d?n trong Windows 7 v?i tnh nang du?c g?i l "Probelm Steps Recorder".

Problem Steps Recorder c th? du?c dng m?t cch t? d?ng d? 'capture' cc bu?c th?c thi b?i ngu?i dng trn m?t my tnh, bao g?m m t? van b?n noi m h? v?a nh?p chu?t v m?t b?c ?nh c?a mn hnh trong m?i c nh?p chu?t. Vi?c 'capture' ny sau d s? t? d?ng luu vo m?t file c th? du?c dng b?i chuyn gia h? tr? d? gip d? ngu?i dng g? r?i cc v?n d? ho?c hi?u ra cc bu?c g gy ra b?i ngu?i dng.

Ch l dy v?n l b?n beta, v tnh nang ny khng hon thi?n. V d?, n s? khng ghi l?i lo?i van b?n, c nghia l n hon ton v ch v?i cmd, l?nh PowerShell ho?c cc d? li?u ra khc, nhung n?u du?c hu?ng d?n dng d?n, ngu?i dng c th? thm cc dng ch thch c?a h? cho b?t k screenshot no.

Problem Steps Recorder khng du?c thi?t k? d? 'capture' cc do?n video, ch? y?u l luu tr? cc capture, ho?c cho php ch? m?c c?a n?i dung b?i ngu?i dng, my tnh ho?c cc ?ng d?ng. N cung c th? dng nhu m?t t?p h?p cc gi?i php c nhn d? gip d? ngu?i dng v h? tr? cc k?ch b?n.

Trn h?t, PSR l cng c? b?t screenshot t?t. Bn c?nh vi?c t? d?ng b?t nh?ng g x?y ra trn mn hnh, n cung lm n?i b?t ln cc c nh?p chu?t c?a ngu?i dng v quan tr?ng nh?t l cung c?p m?t metadata nguyn van m?t cch chi ti?t m t? v? nh?ng g ngu?i dng dang lm

Ch : Nn nh? r?ng, Windows 7 v?n cn dang pht tri?n. Phin b?n m chng ta lm vi?c d? b?t l?y cc screenshot l b?n beta build 7000, v nhi?u th? c th? s? thay d?i b?i RTM

? dy c th? ni thm m?t cht v? metadata chi ti?t du?c ghi l?i m?t cch nguyn b?n b?i Problem Steps Recorder. V d?:

1.User left click on "Items View (list)" in "Libraries"

2.User keyboard input in "Libraries" [... Alt]

3.User left click on "Tools (menu item)" in "Libraries"

4.User left click on "Folder Options... (menu item)"

5.User left click on "View (page tab)" in "Folder Options"

6.User left click on "Hide empty drives in the Computer folder (check box)" in "Folder Options"

7.User left click on "Hide empty drives in the Computer folder (check box)" in "Folder Options"

8.User left click on "Hide extensions for known file types (check box)" in "Folder Options"

9.User left click on "OK (push button)" in "Folder Options"

Problem Steps Recorder s? t?o ra m?t file ZIP bao g?m m?t file MHTML ph?c t?p. N s? hi?n th? cc screenshot nhu nh?ng b?c ?nh ring bi?t, v khng ph?i l m?t video. File ny th?t s? l m?t ti li?u XML m?i bu?c c?a hnh d?ng c?a ngu?i dng hon t?t v?i m?t screenshot v?i cc m?c du?c lm n?i b?t. B?n c th? xem b?n bo co b?ng cch dng Internet Explorer, ho?c nhu m?t slideshow.

? ch?y Problem Recorder (ho?c vi?t t?t l PSR) vo Search trn thanh Start g: psr

B?n cung c th? m? Control Panel v g vo trong tm ki?m, sau d nh?n vo du?ng lin k?t "Record steps to reproduce a problem"

M?c d?nh, PSR s? ghi l?i ch? 25 screenshot, nhung n c th? du?c thay d?i d?n m?t s? b?t k. Nh?n vo danh sch x? xu?ng cho d?n bi?u tu?ng help, sau d ch?n Settings:

? b?t d?u capture, don gi?n nh?t nt "Start Record":

Trong su?t qu trnh ghi, khi thm vo m?t l?i ch thch, nh?n vo nt "Add Comment":

? d?ng qu trnh ghi l?i nh?n nt "Stop Record":

B?n s? du?c nh?c nh? luu l?i file ZIP:

Sau khi luu l?i file, n?u b?n g?i n b?i email ho?c b?t k m?t phuong php no khc d?n cc chuyn gia h? tr? sau khi nh?n kp vo file ZIP (ho?c gi?i nn n b?ng cch s? d?ng cc phuong php khc), n s? c th? d? xem cc file du?c dnh km:

Khi m? file, b?n s? th?y m?t s? th? tuong t? nhu du?i dy:

Nh?n vo du?ng link sau d? t?i v? file zip MHT.

Ng?c Quang (Theo Petri)
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